Frequently Asked Questions

Interactive training means that the class is live and that we are able to see you train. You obviously see the trainer directly, but he/she can also see you as can some of the other participants. Through this, we form a group that trains together and motivates each other. This also means that once you have started it can be difficult to stop – group pressure plays its part. Of course in a positive way!

You may, however, decide that you do not wish for the trainer or others to see you and that is absolutely possible. In most of the classes, some participants choose to turn their camera off and that is of course no problem for us – all we want is that you train, feel comfortable and are satisfied at the end of the class.

No – we aim to create interactive classes where the trainer can give feedback on the spot. To enable effective classes, the class should be direct and not for recording. We have so many classes every day and therefore hope that you are always able to find a suitable workout that fits your available time. Our experience is that it is much more difficult to complete a recorded training class than a live one.

15 minutes before the class starts, access to the class will be opened. This means that under “your classes” a green button will appear with “enter”. Clicking on this will send you into the workout room. If the green button does not appear, you should refresh the site.

 It is also possible to follow the link on your email. If during the registration you chose to receive a reminder 1 hour before the start of class, check the ‘reminder’ mail and you will see a link that will take you directly to the class.

Most of the classes require a training/yoga mat. Relatively thin rubber mats around 6 mm thick tend to give the best combination of support and stability while preventing sliding. For each class, the required equipment will be detailed in our scheduale by clicking on the button named ïnfo¨ on the class you want to attend.

Do check your junk mail as some emails can end up there. If the mail is not in your junk folder, it may be that you did not choose to receive a reminder by mail before the start of the class when you registered you membership. It is in this email that you will find a link to the class but remember that this is not the only way you can enter the class. 15 minutes before the class starts, access to the class will be opened. This means that under “your classes” a green button will appear with “enter”. Clicking on this will send you into the class. If the green button does not appear, you should refresh the site.

Yes! At Naardic, we want the whole family to join the training classes. We think it’s great if the kids want to join during the exercises. For some exercises such as HIIT, children can be a distraction and therefore they may be advised to wait until afterwards. But in general, we love to have the little ones join or play next to you during training.

Yes, we think it’s great if you would like to bring some friends to training. This also gives them the chance to test Naardic together with you. Let the trainer know their name before the class starts so that he/she can give feedback to them too.

Yes!

We offer company packages and prices to both large and small companies. All classes are interactive meaning that the trainer sees all participants and can motivate and supervise each one. It is also totally normal and fine if anyone wishes to turn their camera off.

Activity is extremely important for a good and effective workplace and contributes to strengthening results. We are therefore very happy to contribute to this.

Take contact with our very friendly B2B representative, Ingrid, for an informal chat. Email is ingrid@naardic.no and phone number is 0047 482 94 365.

In principle everyone can see everyone. In particular before the class starts, we would like everyone to have a chance to greet each other and the trainer. During the actual class, it is possible to see the trainer and 4 additional participants from the class. But remember that one tends to focus on themselves and the trainer during the class so you will not feel under scrutiny. Part of the point is that one starts training as a group and ends it as a group. This gives a strong sense of community to the training class and encourages everyone to try their best.

We encourage a PC or Mac. For best experience, connect this to your TV. The bigger the image the easier it is to follow what the trainer is doing which definitely helps. You can connect your PC to the TV with an HDMI cable. Just disconnect the cable from the decoder or AppleTV and connect it to the PC. If the image does not appear directly on the screen, press on the ‘source’ button on the remote control. After pressing 1, 2, 3 or 4 times, the image from the PC will appear on the TV. This also works from your mobile phone, however there are so many different types of mobile phones, browsers and operating systems that it is difficult to fit all before we have created our own mobile phone application.

When you log in, the trainer will receive you and answer all immediate questions. The trainer will always be in “the training room” at least 10 minutes before the class begins. At the start of the class, the trainer will “mute” everyone meaning that it will not be possible to hear anything from your side – either for the trainer or participants.

Chrome usually works best on a PC/Mac, Android telephone/tablet. On an iPhone/iPad, Safari usually works best.

If you wish to change your membership, terminate, extend, upgrade or downgrade: go to "Membership" in your profile where you are able to manage changes. For certain changes and subscriptions, you will need to contact Customer Service. 

Not yet, however this is coming in 2022. Currently, all residents of the same address can use the same membership. For example, a father with a 16-year-old son doesn’t need to buy a separate membership for each, they can train on the same membership. One membership allows for two adults over 18 years plus as many children as have been possible to produce. The prerequisite is that all reside under the same registered address. Currently only one user profile is connected to each membership. However, during 2022, when we have the family membership programme, it will be possible to have up to 6 user profiles.

Before starting to train with Naardic, you should evaluate your health status. If in any doubt, you are recommended to consult a physician before starting. Training with Naardic is absolutely safer than training alone. If anything happens during the class, the trainer can contact the necessary contacts or health personnel. Remember that, given your camera is on, the trainer can see you during the whole class. Safety is our top priority.

No. When the class starts, the class entry closes. Remember to be in time so that you don’t miss the entry.

If you leave the class, it is not a given that you will be let back in as the trainer has to physically let you in and it is likely that he or she is occupied during training. If, however, it is clear that you disappeared because of connectivity issues, the trainer will attempt to get you back in.

This is out of respect for the trainer and other participants. As the trainer has to physically let participants into the class after it has commenced, it can be a disturbance to the exercises. This will then decrease the quality of the experience for all involved.

Therefore, it is really important to be in good time for the start of the class!

No, unfortunately not. You have to be logged on and enter the class on the video conference system before the class starts.

Well, maybe.. 

We use Zoom for our classes. You can use Zoom via your browser but we recommend you to download "Zoom Client for Meetings" here: https://zoom.us/download

You do not need to have a user with Zoom to attend classes, but if you make one you will not have to type your name every time you attend, and the settings are remembered until next time. 

When you click "Go to class", you will automatically be sent to a Zoom webside which asks you if you want to open the programme. Here you can choose to view via browser, but the quality is better using the Zoom programme. 

We are working like crazy to get together our own video conferencing system specially designed for Naardic´s classes, but thats easier said than done. Until then, we hope finding out how Zoom works doesnt make you crazy!

And remember, if you have any problems don´t hesitate to get in touch!

Sometimes our system makes mistakes and somehow misses your attendance. This is of course super annoying if you actually did attend. But don´t worry, we have a solution! Log in, scroll down to your statistics, and click «HISTORY». Find the class you actually did attend, click «DNS» to the right. Now you can register attendance and your statistics will be corrected.